Terms of Service

Last updated: 22 October 2026

1. Introduction

Welcome to Kibble. This website is operated by Kibble Enterprises, referred to in these Terms of Service as “Kibble”, “we”, “us” or “our”.

These Terms govern your access to and use of our website, including browsing, purchasing products and interacting with our online services.

By accessing or using this website, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of the website.

These Terms apply to individual customers, business customers and other visitors to our online store.

2. Eligibility and Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent, misleading or unlawful activities.

• Attempt to interfere with the website's security, availability or operation.

• Introduce malicious code or attempt unauthorised access to any part of the website.

• Copy, misuse or reproduce website content in a manner that infringes applicable intellectual property rights.

You are responsible for ensuring that the information you provide to us is accurate and up to date.

3. Products and Descriptions

Kibble offers professional cleaning tools, hygiene products and related solutions through this website.

We make reasonable efforts to display accurate product descriptions, images, specifications, dimensions, materials and colours. However, variations in screen settings, lighting, manufacturing batches or product presentation may occur.

Product images are intended to represent the products accurately. Any material discrepancy between a product and its advertised description will be handled in accordance with our Return & Refund Policy and applicable law.

Please review the product specifications and intended applications before placing an order. Contact us if you require clarification about a product's suitability for a particular use.

4. Pricing, Taxes and Offers

Product prices and applicable charges will be displayed on the website or communicated during the ordering process.

Prices, promotions and product availability may change without prior notice, subject to applicable law. Changes will not retrospectively alter a confirmed order except where permitted by law or agreed with the customer.

Applicable taxes, shipping charges and other costs will be displayed or communicated as required before the order is completed.

Promotional offers may be subject to specific eligibility conditions, validity periods and exclusions disclosed with the offer.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under the applicable terms.

An order confirmation or payment notification does not necessarily mean that the order has been finally accepted for fulfilment. Order acceptance and fulfilment remain subject to applicable law, payment verification, stock availability and the details disclosed during checkout.

If we are unable to fulfil an order, we will inform you and arrange any applicable cancellation or refund in accordance with our policies and applicable law.

We reserve the right to investigate suspected fraudulent orders or material errors, and to cancel or decline orders where legally justified. Any amounts collected for an order that is cancelled will be refunded as required by applicable law.

6. Payments

Payments must be made through the payment methods made available at checkout or otherwise expressly agreed with Kibble.

You agree to provide accurate billing and payment information and to use a payment method that you are authorised to use.

Payments may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

Kibble will handle payment-related information in accordance with its Privacy Policy and applicable law.

7. Shipping and Delivery

Delivery estimates, shipping charges, dispatch arrangements and delivery conditions are described in our Shipping & Delivery Policy or communicated during checkout.

Delivery timelines are estimates unless expressly confirmed otherwise. Delays may arise from courier operations, weather, logistical disruptions or other circumstances beyond reasonable control.

If a delivery issue arises, please contact us with your order details so that we can assist.

Nothing in this section excludes any delivery obligation or customer remedy required by applicable law.

8. Cancellations, Returns and Refunds

Order cancellations are governed by our Cancellation Policy, where published.

Returns, replacements, exchanges and refunds are governed by our Return & Refund Policy.

Please review these policies before placing an order. Nothing in these Terms is intended to restrict a right or remedy that cannot lawfully be restricted or excluded.

9. Business and Institutional Orders

Kibble serves individual customers as well as institutional and business buyers, including hotels, hospitals, restaurants, facility management companies and other organisations.

Orders involving bulk quantities, quotations, purchase orders, customised requirements or separately negotiated commercial arrangements may be subject to additional written terms agreed between Kibble and the buyer.

Where valid and applicable, those specific written terms will govern the matters they expressly address. Mandatory legal protections will continue to apply.

Business buyers are responsible for reviewing product specifications, quantities, delivery details and any agreed commercial requirements before confirming an order.

10. Intellectual Property

Unless otherwise stated, website content, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by Kibble or used with permission.

You may access and use this content for personal browsing and legitimate purchasing purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected content without prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of Kibble's trademarks, branding or other intellectual property to you.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services and external websites.

Such services may be governed by their own terms and privacy policies. Kibble does not control third-party websites and is not responsible for their independent content or practices, subject to applicable law.

12. Website Availability and Accuracy

We aim to keep our website available and its content accurate. However, uninterrupted access cannot be guaranteed.

We may maintain, update or modify the website, product listings, features or content from time to time.

If a material error affects an order, we will handle the matter fairly and in accordance with applicable law and the relevant order circumstances.

13. Limitation of Liability

To the extent permitted by applicable law, Kibble will not be liable for losses arising solely from circumstances beyond its reasonable control or from a user's unauthorised or unlawful use of the website.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability or consumer right that cannot lawfully be excluded or limited.

Any limitation of liability will be interpreted only to the extent permitted by applicable law.

14. Indemnity

To the extent permitted by applicable law, you may be responsible for losses directly arising from your unlawful use of the website, your infringement of third-party rights, or your material breach of these Terms.

This section does not impose liability where doing so would be prohibited by applicable law.

15. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored and shared.

Please review the Privacy Policy to understand our data-handling practices.

16. Changes to These Terms

We may update these Terms to reflect changes in our business, website, products or applicable legal requirements.

The revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not retrospectively remove rights that have already accrued.

17. Governing Law and Disputes

These Terms are governed by the applicable laws of India.

Any dispute arising from the use of this website or a purchase from Kibble will be addressed in accordance with applicable law. Nothing in these Terms prevents a consumer from exercising statutory rights or approaching a competent consumer dispute redressal authority where legally entitled to do so.

18. Contact Information

For questions about these Terms, product orders or other matters, please contact Kibble using the details below.

Legal business name: Kibble Enterprises

Registered or principal business address: A-199, Gujranwala Town, Third Floor, Part-1, Delhi-110009, India

Email: customercare@kibble.in

Telephone: +91-8447732180

Customer grievance contact: customercare@kibble.in