Privacy Policy

Last updated: 22 October 2026

Kibble (“we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, browse our products, place an order or contact us.

This policy applies to visitors, individual customers and business customers who interact with our online store.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

• Name

• Email address

• Telephone or mobile number

• Billing and shipping address

Order and Transaction Information

• Products purchased, quantities and order history

• Order confirmation and delivery details

• Payment status and transaction references

Payments may be processed by third-party payment providers. We do not intend to collect or store complete payment card details unless expressly required and handled through an appropriately secured and authorised system.

Business Information

For institutional or business orders, we may collect business name, billing details, delivery address, GST or tax details where applicable, and contact information of the relevant representative.

Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including IP address, browser and device information, pages visited, referral information, and interactions with our website. Cookies and similar technologies may be used depending on your browser settings and our website configuration.

Communications

We may retain information you provide when contacting us about orders, product enquiries, returns, refunds, complaints or other customer-service matters.

2. How We Use Your Information

We may use personal information for the following purposes:

• To process, confirm and fulfil orders.

• To arrange payments, shipping, delivery, returns, exchanges and refunds.

• To communicate order updates and respond to customer enquiries.

• To provide customer support and resolve complaints.

• To maintain business, accounting, tax and transaction records.

• To operate, maintain, secure and improve our website.

• To detect and prevent fraud, misuse and unauthorised activity.

• To send promotional communications where permitted and where any required consent has been obtained.

• To comply with applicable laws and lawful requests.

We will use personal information for specified and lawful purposes and will seek consent where required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, measure marketing performance.

Some cookies may be provided by Shopify or third-party applications and services integrated into our store.

You can manage cookies through your browser settings and any consent tools made available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

4. When We Share Information

We may share personal information with service providers where necessary to operate our business, including:

• Shopify and providers supporting our online store.

• Payment processors and payment service providers.

• Shipping, courier and logistics partners.

• Website hosting, analytics and technical service providers, where used.

• Customer-support, communication and marketing service providers, where used.

• Professional advisers, auditors and authorities where required for legal or regulatory purposes.

These parties may process information as necessary to provide their services or fulfil applicable legal obligations.

We do not authorise service providers to use personal information for purposes unrelated to their permitted services, subject to their respective roles and applicable law.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify and other integrated service providers may process information in connection with website operation, checkout, payment processing, security and related services.

Third-party services may have their own privacy policies and data-handling practices. We encourage you to review the applicable privacy information provided by those services.

Where personal information is processed or transferred across borders, such processing will be subject to applicable legal requirements and relevant service arrangements.

6. Marketing Communications

If you subscribe to promotional communications or otherwise provide the required permission, we may use your contact details to share product updates, offers and company news.

You may opt out of promotional emails using the unsubscribe link provided in the email, where available, or by contacting us.

Opting out of marketing communications will not prevent us from sending essential messages relating to orders, payments, delivery, security or customer-service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax records, dispute resolution, security and compliance with applicable law.

The applicable retention period may vary depending on the type of information, the purpose for which it was collected and any legal retention requirements.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable law and legitimate retention requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We will handle any personal data incident in accordance with applicable legal