Return, Refund & Exchange Policy

Last updated: 22 October 2026

At Kibble, we are committed to providing quality cleaning tools and hygiene solutions. If a product you receive is damaged, defective, incorrect, please contact us so we can review and resolve the issue.

This policy applies to purchases made through the Kibble online store by individual customers and business customers, subject to applicable law and any separately agreed written terms.

1. Eligible Returns

Customers may contact us to request a return, replacement, exchange, or refund in the following circumstances:

• The product arrives damaged during transit.

• The product has a manufacturing defect.

• The product delivered is different from the product ordered.

• The product materially differs from its description or stated specifications.

• Another circumstance arises in which a return or refund is required under applicable law.

All requests will be reviewed fairly, taking into account the nature of the issue, the order details, and applicable legal requirements.

2. How to Request a Return

To report an issue, please contact Kibble through the contact details provided on our website. Include the following information wherever available:

• Order number and date of purchase.

• Product name and quantity.

• Description of the issue.

• Clear photographs or videos showing the damage, defect, or discrepancy, where reasonably possible.

Please retain the product and its packaging until we advise you on the next steps. We may request additional information to assess the issue.

Unboxing Video: Customers are encouraged to record a clear, continuous video while unboxing their order, showing the unopened package, shipping label, and the product as it is unpacked. This may help us assess claims involving transit damage, missing items, or incorrect products. If available, please share the video when submitting your return or refund request. The absence of an unboxing video will not automatically disqualify a claim where doing so would conflict with applicable law.

3. Return Assessment and Resolution

Once we receive your request, our team will review the details and communicate the next steps.

Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, repair where appropriate, refund, or another suitable remedy.

We will communicate any return instructions before the product is sent back. Please do not dispatch a return without first contacting our team.

4. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and applicable law.

Where a product is confirmed to be damaged, defective, incorrect, or materially misdescribed, Kibble will arrange or bear the reasonable return shipping costs where required by applicable law or as otherwise agreed with the customer.

For other approved returns, shipping arrangements and costs will be communicated before the return is initiated.

5. Refunds

Approved refunds will generally be processed through the original payment method, where feasible, or another lawful method agreed with the customer.

The refund amount and processing arrangements will be communicated when the request is approved. Refunds will be processed within the period required by applicable law and the relevant payment provider's procedures.

Any refund required by applicable law will not be denied merely because a request does not meet a discretionary condition in this policy.

Approved refunds will be credited to the original payment method or source account used for the purchase, wherever feasible. Refund processing times may vary depending on the payment provider or bank, subject to applicable law.

6. Exchanges and Replacements

Where appropriate and subject to availability, Kibble may offer a replacement or exchange for an eligible product.

If the same product is unavailable, we will discuss the available alternatives or applicable refund options with the customer.

7. Product Condition and Inspection

Customers should take reasonable care of products while a return request is being assessed. Photographs, packaging, product labels, batch details, or other relevant information may be requested where reasonably necessary to assess a claim.

A request will not be rejected solely because the original packaging is unavailable where doing so would conflict with applicable law.

8. Business and Institutional Orders

Orders placed by hotels, hospitals, restaurants, facility management companies, distributors, or other institutional buyers may be subject to separately agreed purchase orders, quotations, or written commercial terms.

Any such terms will apply to the extent legally valid and consistent with applicable mandatory consumer protections.

9. Contact Us

For return, replacement, exchange, or refund enquiries, please contact Kibble using the customer-care contact details published on our website.

Please include your order number so that we can assist you efficiently.

10. Applicable Law

This policy is subject to the applicable laws of India, including mandatory consumer protection requirements where applicable. Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.