Refund policy

Return & Refund Policy for Kibble's Estore

Last Updated: 1st January, 2026

This Return & Refund Policy governs how returns, replacements, and refunds are handled for products purchased through our online store. By placing an order with us, you agree to the terms below.

1. No Change-of-Mind Returns

We do not accept returns or offer refunds simply because you changed your mind, ordered the wrong item, or do not want the product after delivery.

2. Only Damaged or Defective Products Are Eligible

You may only return a product if:

  • The product was damaged during delivery, or

  • The product is defective or not functioning as intended upon delivery.

To qualify for a return, you must:

  1. Inspect the product immediately upon delivery.

  2. Report any damage or defect within 48 hours of delivery with a video before opening the box.

  3. Provide photos/videos showing the damage or defect — including the packaging and product — when you contact us.

If you accept delivery without checking the condition of the box or product, and later claim damage that isn’t supported by unboxing evidence, the return may be denied.

3. How to Report a Damaged/Defective Item

To initiate a return request:

Email us at: customercare@kibble.in

In your message, include:

  • Your order number

  • Your name and contact number

  • Photos/videos clearly showing the damage/defect and the packaging

  • A brief description of the issue

We will review the submitted evidence and notify you whether your return is approved.

4. Return Shipping

If your return is approved:

  • We will provide instructions for returning the product.

  • Products must be returned in their original packaging with tags, accessories, and any freebies included.

  • We will arrange a courier pickup to send the product back via a partner logistics service.

5. Refund Process

Once we receive and inspect the returned item:

  • If the product is confirmed damaged or defective as claimed, we will process a refund.

  • Refunds will be made to your original payment method within 7–14 business days of inspection.

Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Replacement Option

If you prefer, we may offer a replacement of the same product instead of a refund (subject to stock availability). Specify your preference when you report the issue.

7. Non-Returnable Items

The following are not eligible for returns or refunds (unless defective or damaged):

  • Opened products that are used or tampered with

  • Items without original packaging, tags, or accessories

  • Personalized or custom products

  • Products that are undamaged and meet the description shown on the Site

8. Contact Us

If you have any questions or need help with returns, please contact us:

customercare@kibble.in
Support Hours: Monday–Saturday, 10 AM–6 PM IST