Shipping & Delivery Policy

Last updated: 22 October 2026

At Kibble, we aim to process and dispatch orders efficiently, ensuring that our cleaning tools and hygiene products reach customers in good condition. This policy applies to individual customers and business customers purchasing through our online store.

1. Shipping Coverage

We offer shipping across India, subject to serviceability at the delivery PIN code and the availability of shipping services.

Please ensure that your shipping address, PIN code, contact number and other delivery details are accurate when placing your order.

2. Order Processing and Dispatch

Orders are generally dispatched within 3–5 working days after order confirmation and successful payment verification, where applicable.

Dispatch timelines may vary depending on product availability, order quantity, public holidays and special handling requirements.

Bulk, institutional or customised orders may require additional processing time. Where applicable, our team will communicate the expected dispatch schedule separately.

The dispatch timeline refers to the time taken to hand over an order for shipment. It is not a guaranteed delivery timeline.

3. Shipping Charges

Applicable shipping charges will be calculated or displayed at checkout before the order is placed.

Shipping charges may vary depending on the delivery destination, shipment weight, dimensions and available shipping services.

For bulk or institutional orders requiring special transportation arrangements, shipping charges may be communicated separately before the order is confirmed.

4. Estimated Delivery

Delivery timelines may vary depending on the destination, courier service, logistics conditions and other factors.

Any delivery estimate displayed at checkout or communicated by Kibble should be treated as an estimate unless a specific delivery commitment has been confirmed.

If an order is significantly delayed, please contact our customer-care team for assistance. Nothing in this policy limits any delivery obligation or remedy required under applicable law.

5. Order Tracking

Where tracking facilities are available, shipment tracking details will be shared through the contact information provided with your order.

You may use these details to follow the shipment's progress. If tracking information is unavailable or your shipment appears delayed, please contact us with your order number.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing complete and accurate delivery information.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, the courier may follow its applicable delivery or return-to-origin procedure.

Kibble will review the circumstances and communicate the available options. Any additional shipping charges or refund adjustments will be handled in accordance with the circumstances of the order, the applicable disclosed terms and applicable law.

7. Damaged, Defective, Missing or Incorrect Products

Please inspect your shipment upon receipt.

If your order arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us as soon as reasonably possible with your order number and details of the issue.

Customers are encouraged to record an unboxing video showing the package and its contents, where practical. Photographs or videos may help us assess the issue. The absence of an unboxing video will not automatically disqualify a claim where doing so would conflict with applicable law.

Eligible requests will be handled under our Return & Refund Policy and applicable law.

8. Bulk and Institutional Orders

Orders placed by hotels, hospitals, restaurants, facility management companies, distributors and other institutional buyers may require additional coordination.

Dispatch schedules, freight charges and special delivery requirements may be agreed separately in writing for such orders.

9. Contact Us

For shipping, tracking or delivery-related enquiries, please contact Kibble using the official contact details published on our website.

Please provide your order number so our team can assist you.

Legal business name: Kibble Enterprises

Business address: A-199, Gujranwala Town, Third Floor, Part-1. Delhi-110009, India

Email: customercare@kibbe.in

Telephone: +91-8447732180

10. Applicable Law

This policy is subject to applicable laws of India. Nothing in this policy excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.